FAQs

Please refer to the product description on the product page. If you need additional information, feel free to contact us.

It's important to know if a piece you choose will fit, so we have provided dimensions for our products. Simply click on the item you're interested in to find the dimensions below under the 'Details' heading. Additionally, some products have images with the dimensions indicated for your convenience.

Use our website's Search feature to locate the item (s) you're interested in. We also have a search bar located at the top right of our website. If you can't find the item (s) you're looking for, please contact us.

Important information regarding product care can be found on the product page, where applicable. If you have any questions that are not answered on the product page, please don't hesitate to contact us.

Most of our products are designed in Europe and the United States and manufactured in China.

For your convenience, Vi Galerie provides fast & easy checkout — no account is needed to order online.

We accept all major credit cards, including Visa, MasterCard, American Express and China UnionPay from customers worldwide. You may also use Apple Pay or Google Pay for faster checkout. Please note that we can only accept one form of payment per order.

Our credit card processing is handled by Stripe. All information during transmission is encrypted, ensuring that your data is always secure and private

Once your order has been placed and paid, a confirmation email summarising your order will be sent promptly, provided we have an accurate email address. Within 48 hours of placing your order, a separate email will be sent to notify you that your order has been processed.

The receipt is sent immediately to the email address provided at checkout when placing an order. If, for any reason, you haven’t received an email with the receipt, please contact us.

Generally, we process order modifications or cancellations within 24 hours of purchase. Please contact us by WhatsApp or email at info@vigalerie.com with your request as soon as possible, so we can assist you promptly. If your order has already been shipped, our standard return policies apply.

Simply enter your promo code in the 'Promo Code' section during checkout. Please note that most promo codes cannot be combined with any other offers. Only one promo code per purchase can be applied. If your promo code isn’t working, it may have expired. If not, please email us at info@vigalerie.com, and we will assist out.

We are happy to honor your promo code if you forgot to apply it at checkout. Please contact us with your order number and promo code, and we will reimburse the coupon amount back to your original form of payment.

We offer complimentary shipping on all orders over 500 HKD. If the total amount of your purchase is below that, a flat shipping rate of 50 HKD will be automatically applied at checkout.

Yes, we do offer international shipping for all non-bulky items. Please kindly note that international shipping may incur additional fees, including shipping charges, taxes and any customs-related surcharges based on the destination.

At this time, we do not offer pick-ups from our fulfilment center. Your order will be shipped to the address indicated at checkout.

We currently ship via SF Express. Once your package is handed over to the carrier, it usually takes 1−2 days to arrive at your doorstep in Hong Kong.

Our standard delivery time is 5−7 business days. If, for any reason, your order experiences a change in the timeline, we will keep you updated via contact details provided. Please visit our Shipping & Returns page for additional information.

Generally, all items listed on the website are in stock unless otherwise specified. However, there may be instances where the product you purchase is backordered. In such cases, we will inform you of any delays, and if an item is to be shipped separately, no extra charges will apply.

For orders that have already been placed, please contact us as soon as possible. We’ll do our best to have it corrected. For future orders, simple fill in your updated shipping information at checkout.

We kindly ask that you fully inspect all packages prior to signing with the carrier. Please note that if you choose to waive the signature requirement, we are not liable for any damages. If the shipping carton is visibly damaged from the outside, we ask that you refuse delivery. Once the package is returned to us, we will then review and evaluate the condition of the item (s) and determine the appropriate resolution to ensure your satisfaction. If you encounter any issues with your order, please contact us within 48 hours upon receiving the package.

In the unlikely event that your package is lost, stolen or misdelivered, please contact us within 48 hours of the estimated delivery date.

Please note that it is not our policy to replace lost or stolen packages. We strongly recommend having packages delivered to a secure location where someone can receive them. Should you choose to waive the signature requirement with the carrier, we are not liable for items that have been misdelivered. We always advise being present for the delivery and inspecting packages before signing.

We accept returns for non-customised items that haven't been used within 14 days from your order's delivery date. For more Information, please visit our Shipping & Returns page

We are unable to offer free returns at this time, so a shipping fee will be deducted from your refund.

In case you receive an incorrect item, please contact us and we will respond with instructions for the return. Reimbursements will be made once the product has arrived back to us in its original condition.

After the returned item (s) are received at our facility, we submit the refund to your bank immediately. Please allow up to 10 business days for it to show up on your bank account, depending on your bank’s processing time and payment method.

Yes! We love to partner with the industry professionals like you, making it easier to recommend Vi Galerie to your clients. Our Design & Trade Program offers exclusive benefits upon acceptance. Simply fill in the brief application form here to apply. A member of our team will be in touch with the next steps shortly.

We don't currently have a referral and / or affiliate program. However, we are always happy to consider partnerships and collaborations. If you're interested, please contact us at info@vigalerie.com.

We do not currently sell through retailers. All our products are exclusively available at our website only.

We sometimes have special offers across most collections. However, since we aim to provide affordable products, we find our pricing reasonable, and we are unable to offer large discounts. The best way to stay informed about our sales is to sign up for our newsletter at the bottom of the page and follow us on Instagram.

We will gladly offer price match reimbursement for products purchased within 7 days of the launch of a sale. Kindly note that reimbursements are granted in the form of store credit only. To request a price match, please contact us, providing your order number and the product name(s).

Our return policy for sales is subject to change depending on the offer. For reference, please visit our Shipping & Returns page to stay up to date on any changes.

We are currently working on having digital gift cards with a range of amounts. To stay updated, we recommend subscribing to our newsletter at the bottom of the page.

Simply put a special note at checkout, and we will take care of the rest. If you wish to add a free handwritten card with your purchase, please leave your message in the 'Order Notes' field.

Unfortunately, we cannot accept returns for customised or used products. Otherwise, please visit our Shipping & Returns page to learn more about our Return Policy.